Frequently Asked Questions
Where the order can be shipped to?
We offer international shipping to most countries around the world. However, we are currently UNABLE to ship to countries with unique geographical locations or where there is war, political tension leading to restrictions on international shipping. Which includes: Afghanistan, Bouvet Island, Niger, Palestine Territories, Russian Federation, Somalia, Libya, Sudan, Syrian Arab Rep., Turks & Caicos Island, Yemen.
How much is the shipping fee and when will the order be shipped?
Please kindly visit the page below for more information Shipping Info
How can I track my order?
Please visit the website 17track and enter the tracking number we provided for tracking.
Can I return or exchange my order?
We hope that you are delighted with your order, but if for some reason you are not and want to return/exchange/refund, please kindly visit our Return & Refund Policies for more information.
Can I send my order as a gift?
Of course you can!
When you place the order, please note your Gift Message or Gift Wrapping request at the check out phase.
Where is the product crafted?
Each of our Fiber Art is handmade with care by skillful Vietnamese artisans, ensuring you receive an authentic and beautiful product.
How to best preserve Fiber products?
- Hang your Fiber Art indoors, away from sun, heat, and moisture.
- Dust gently with a soft brush.
- Store rolled loosely in a breathable fabric.
- Wash with care: cold, delicate cycle, air dry only (if okay for materials).
